FAQ
Everything You Need to Know
The questions we hear most often. If yours isn't here, book a demo and ask. We'd rather have a quick conversation than guess what you need.
General
General questions
What does NeverMiss AI actually do?
NeverMiss AI is an AI phone agent that answers every inbound call to your business 24/7, has a natural-sounding conversation, captures intake details, offers open times from Calendly, and texts the caller a link to confirm.
How is this different from an answering service?
Traditional answering services take messages and pass them on. You still have to call back, book, and re-confirm. NeverMiss AI offers a time on the call itself and texts the caller a link to confirm it. Once they tap it, the booking is on your Calendly calendar.
Will my customers know it's AI?
The agent introduces itself by your business name, speaks naturally, and handles interruptions and clarifications. If a caller asks directly whether they're talking to an AI, the agent will say so. We don't try to deceive anyone.
What happens when the AI can't handle a call?
The agent collects the caller's details and, if it can't help, politely ends the call. It doesn't give exact prices or medical or legal advice. Transferring calls to a human or alerting your team is not part of the standard setup; it can be scoped as custom work on a demo call and quoted separately.
Cost
Pricing
How much does it cost?
NeverMiss AI starts at $199/month plus a $1,500 one-time setup fee, with 24/7 coverage and Calendly booking set up for you. Professional ($349/month plus $2,500 setup) and Enterprise ($599/month plus $4,000+ setup) add higher caller volume and more customization. See the pricing page for details.
Are there per-minute charges?
There are no per-minute charges. Each plan includes a set number of unique callers per month: 100 on Starter, 300 on Professional, and unlimited on Enterprise. Past that, additional unique callers are $1.00 each on Starter and $0.75 each on Professional.
Is there a contract?
Month-to-month. Cancel anytime with 30 days notice. No annual contracts.
Is there a setup fee?
Yes. Setup is a one-time fee of $1,500 (Starter), $2,500 (Professional), or $4,000+ (Enterprise). It covers voice configuration, Calendly booking setup, intake questions, number forwarding, test calls, staff training, and 14 days of post-launch support.
Getting started
Setup and integrations
How long does setup take?
Most customers are live within 48 hours. We need access to your phone forwarding, scheduling software credentials, and a 30-minute call to walk through your specific intake rules.
Do I need to change my phone number?
No. We forward your existing business number into NeverMiss AI. Your customers see the same number they always have.
What scheduling software do you support?
Booking works through Calendly today: the agent reads your live availability, offers the caller a time, and texts a link. The booking is made when the caller taps it and adds their name and email. Connecting to other scheduling, dispatch, practice management, or CRM software (for example ServiceTitan, Housecall Pro, Jobber, Vagaro, Dentrix, Clio, or Salesforce) is custom integration work. Ask on a demo call and we will scope it and quote it separately.
What if my power or internet goes out?
NeverMiss AI runs in the cloud. As long as your phone forwarding can reach our number (which works even when your office network is down), your business has phone coverage even when your physical office doesn't.
Product
Capabilities
Can it handle emergencies?
The agent recognizes urgent issues such as no heat or severe dental pain and offers the earliest appointment. For a gas smell or other immediate danger, it tells the caller to call emergency services. Texting or calling your on-call staff, or transferring the call, is not part of the standard setup; it can be scoped as custom work on a demo call.
Does it work in Spanish?
Not as part of the standard setup. The agent speaks English. Other languages would be custom work, scoped and quoted separately.
Can it qualify leads before booking?
The agent asks the intake and triage questions for your industry before offering a time, such as the issue, the address, and preferred times. It does not screen callers out on budget or service area by default. Custom screening rules can be scoped on a demo call.
Can I review what the AI said?
Call recordings, transcripts, and dashboards are not part of the standard setup. Reporting can be scoped as custom work on a demo call.
Does it work with chat widgets and web forms too?
Not as part of the standard setup. The standard setup answers inbound phone calls. Following up on web form leads or running text conversations would be custom work, scoped and quoted separately on a demo call.
Still have questions?
A 15-minute demo answers more than reading a FAQ ever will.